FAQs

What's included in my order?

Each of our kits includes rolling instructions (in paper or PDF format) and all the blocks needed to assemble the model.

What is the delivery time for my order?

Our Standard Delivery offers worldwide delivery within 8-12 days after your order has been processed.

How can I track my order?

You will receive a shipping confirmation email and tracking number when your order ships.

If you would like information about the status of an order that has not yet been shipped, or you have not received a shipping confirmation email, please contact us via the Contact form.

How can I cancel or return my order?

To request the cancellation of an order that has not yet been shipped, or to request the return of an order that has already been delivered, please contact us via the Contact Us form.

I didn't receive any instructions.

Some of our kits use digital instructions (in PDF format) and do not include paper instructions.

If your order does not include paper instructions, digital instructions can be obtained by scanning the QR code on the packaging.

I received a damaged/faulty product.

If you have any problems with the products you have received, please contact us via the Contact form.